Frequently Asked Questions
Everything you need to know about your Elisa Johnson shopping experience.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your eyewear's journey.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that sale items and limited edition collaborations are final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that customs duties are the responsibility of the customer.
How should I care for my Elisa Johnson frames?
To maintain the quality of your frames, always store them in the provided protective case and clean the lenses using the microfiber cloth included with your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible financing options.
Are your sunglasses UV protected?
Absolutely. All Elisa Johnson sunglasses feature high-quality lenses that provide 100% UVA/UVB protection to keep your eyes safe and stylish.